FAQ

below you will find answers to frequently asked questions
about the Braster device

DEVICE INFORMATION / WHAT IS BRASTER?

What is the Braster System?

The Braster System is an innovative in-home breast examination system underpinned by a telemedical service. It will allow you to monitor the health of your breasts every month at your own home. The Braster System has been registered as a medical device and bears the CE marking confirming its compliance with the safety use and health protection standards pursuant to the EU directive. The medical device itself is just a part of the Braster System. The system also includes the free Braster Care app for your smartphone or tablet, the automatic interpretation system, and cooperating medical experts. The Braster System is a Polish invention and patent developed by Polish scientists. BRASTER S.A. sought the opinion of the experts from the Polish Society of Gynecologists and Obstetricians, who stated that the contact thermography method used in the Braster System is complementary to examinations such as mammography or breast ultrasound.

Who is the Braster System designed for?

The Braster System is designed for women of legal age who want to consciously take care of their health. Check for exceptions >> It is very important to develop a habit of self-examination as soon as possible. As the statistics on breast cancer show, cancer affects younger and younger women in whom cancer develops much faster and can double its size in just 80 days*.

*Petronella G. M. Peer M.Sc., Jos A. A. M. van Dijck M.Sc., Jan H. C. L. Hendriks M.D., Ph.D., Roland Holland M.D., Ph.D. and Andre L. M. Verbeek M.D., Ph.D.; Age-dependent Growth Rate of Primary Breast Cancer; Cancer; June 1, 1993, Volume 71, No. 11. I. Craig Henderson; Breast Cancer Fundamentals of Evidence-Based Disease Management; Oxford University Press; 2015.

How does the Braster System work?

The Braster System uses the contact thermography method to create a colorful map of breast temperature distribution. In so doing, it registers areas with elevated temperature, which can indicate abnormal changes. Using it is painless and safe, because it does not emit radiation. The examination is very simple: you only need to follow the instructions in the Braster Care app installed on your smartphone or tablet. After performing the examination, use the app to send its recording to our Telemedical Center, where it will be verified, compared, and analyzed by our Automatic Interpretation System (Braster AI). The quality of this process is supervised by medical experts. You will receive the result up to 2 working days after the examination.

What is contact thermography?

Contact thermography consists of registering thermal processes taking place inside the breast on the surface of the skin. Cancer cells differ from healthy cells due to their higher metabolic rate and the fact they create a dense network of capillaries. These processes are how sites of elevated temperatures are formed, which are registered on the surface of the examined breast. In thermograms – i.e., images presenting the temperature distribution – lesions assume a different color than that of healthy tissue, because they have a higher temperature than healthy sites. Contact thermography is a complementary examination method to mammography and breast ultrasound (according to the opinion of the experts from the Polish Society of Gynecologists and Obstetricians).

Can the Braster System replace ultrasound or mammography?

The Braster System is an excellent monthly supplement to such methods as ultrasound or mammography due to the possibility of so called interval cancer that may occur between medical examinations. It can also happen that despite regular mammography or ultrasound women detect a tumor by palpation between successive examinations. However, with our fingers we are able to detect lesions of about 1 cm, while the Braster System is able to detect much smaller, abnormal changes (starting from 3 mm). Thanks to this greater precision, the diagnostic and therapeutic process can be started faster, which increases the chances of being cured. It is worth remembering that a combination of various examination methods gives the greatest effectiveness in the prophylaxis of breast cancer.

Are there any contraindications to the use of Braster?

You should not use Braster if you are being or have been treated for breast cancer. This includes all methods of treatment, including breast conserving surgical treatment, unilateral or bilateral mastectomy, pharmacotherapy (chemotherapy, hormone therapy, biological treatment), and radiotherapy. We are currently working on solutions that will allow women to perform self-examinations after treatment.
Temporary contraindications to the use of Braster:
  • pregnancy or breastfeeding (up to 3 months after weaning) due to the dynamic reconstruction of the breast structure and impossibility of applying algorithms to evaluate thermographic images;
  • systemic infections with body temperature higher than or equal to 38°C and the presence of breast inflammation with pain, redness, and lividity of the skin;
  • aesthetic implants, breast injection, e.g., with hyaluronic acid or lipotransfer (up to 12 months after these procedures);
  • removal of a breast nodule (up to 12 months after this procedure; applies to benign lesions, not breast cancer);
  • fine-needle aspiration biopsy of the breast (up to 4 weeks after this procedure), core-needle biopsy or Mammotome biopsy (up to 12 months after these procedures).

We do not recommend performing examinations using the Braster System in the second phase of the menstrual cycle due to the physiological changes in the breast structure during the menstrual cycle. The best time to perform the examination is the period between the 3rd day and the 12th day of the cycle.

Why does the device come with three matrices?

Each matrix attached to the device has a different range of sensitivity to the body’s surface temperature. Each of us has a slightly different physiological temperature that changes during the menstrual cycle and depends on many factors. Therefore, you should choose the right matrix for you before each examination. Thanks to the Braster Care app, it is very easy. Depending on the conditions in which you perform the examination, it may happen that you always use one matrix, because it is the best suited to your body temperature. However, this is not a rule – there is a chance that a different matrix will be suitable for you during each examination.

How long does it take to charge Braster, and how will I know that it is charged?

You should charge Braster for about 3 hours. When the device is charging, the orange battery level indicator will light up. When the device is fully charged, the indicator turns off – this means that you can stop charging it. Before the first use of Braster, charge the device for at least 1 hour.

How should I maintain my device?

Before performing each examination, you should disinfect and thoroughly clean the outer and inner surfaces of all three matrices. To do this, spray the surface of the matrices on both sides with one of the following products: Octenisept, Softasept, salicyl alcohol. Then, use the cloth attached to the set to wipe the black thermographic films. Before the examination, the surfaces of the matrices should be clean and free of impurities (e.g., fingerprints, dust).

BREAST EXAMINATION WITH BRASTER

What do I need to use Braster?

In order to perform the breast examination with Braster, you need the Braster medical device and a package of examinations, which you can purchase in our e-store. Before performing the first examination, please register a “My Account” on www.braster.eu and download the Braster Care mobile app, which will guide you through the examination process. You can download the app free of charge on your smartphone or tablet from Google Play or the App Store in Poland, United Kingdom, and the Netherlands, depending on whether you have Android or IOS. Note: The app does not work on Samsung Galaxy J3 (6) or LG-E610.

Is the examination with Braster safe?

The examination with Braster is safe. It does not emit harmful ionizing radiation like, e.g., mammography or radiography.

What does the Braster examination look like?

Performing the examination with Braster is very simple thanks to the intuitive Braster Care app. The app will show you, step by step, how and when you should apply the device to the breast to perform the examination properly. You can see the exact course of the Braster examination in the video tutorial available on our YouTube channel.

Why should I choose a matrix for each examination?

Each matrix attached to the device has a different range of sensitivity to the body’s surface temperature. Each of us has a slightly different physiological temperature that changes during the menstrual cycle and depends on many factors. Therefore, you should choose the right matrix for you before each examination. Thanks to the Braster Care app, it is very easy. Depending on the conditions in which you perform the examination, it may happen that you always use one matrix, because it is the best suited to your body temperature. However, this is not a rule – there is a chance that a different matrix will be suitable for you during each examination.

When attaching or removing the matrix, can I touch its center (black field)?

When attaching the matrix to Braster, you should avoid touching the inner glossy side of black film with your fingers. The fingerprints left on it can reflect and diffuse light differently to the clean film. This results in the formation of light-induced artifacts in the image, which can make automatic interpretation of the image difficult. On the outer, matte side of the black film, the image is not created, so touching it has no impact on the result. Be sure to clean all three matrices before each examination.

How should I prepare for the Braster examination?

On the day before the examination, avoid procedures that may induce greater blood flow within the breasts (physiotherapy treatments, massages, etc.).
On the day of examination:
  • make sure that you are between the 3rd day and the 12th day of the menstrual cycle (information on how to check the day of the cycle is provided below), and if you do not menstruate, that the previous examination was performed 30 days ago;
  • do not take a bath or shower for at least 2 hours before the examination;
  • do not drink alcohol;
  • do not scrub the skin of the breasts and the neckline or shave the armpits, as these processes can irritate the surface of the skin;
  • do not stay close to sources of heat or cold, such as radiators or air conditioners, for about 30 minutes before the examination;
  • avoid intense physical effort for about 2 hours before the examination;
  • do not use any cosmetics on the skin of the breasts for about 2 hours before the examination – the skin should be clean and dry; and
  • do not use a sauna or steam bath.

Why should I perform the examination between the 3rd day and the 12th day of the menstrual cycle?

A phase of lower body temperature begins on the first days of the cycle, then immediately after ovulation the basal body temperature increases and remains elevated until the next menstrual period. Therefore, if you perform the examination in the first phase of your menstrual cycle, your skin will be cooler. This will make thermographic images more readable.

How can I calculate the current day of my menstrual cycle?

The menstrual cycle begins on the first day of menstruation and ends on the last day before the next menstruation. The first day of the cycle is the first day of menstrual bleeding. Each of us has a different cycle length, which averages from 21 to 34 days. The length of successive cycles may vary. Cycle length is influenced by various factors such as diet, stress, or environmental change. Regardless of the length of your cycle, be sure to perform the Braster examination between the 3rd and 12th day of the cycle.

When should I perform the examination if I do not menstruate?

If you do not menstruate for any reason (menopause, permanent use of contraceptives, intrauterine device, etc.), we recommend performing the examination at equal intervals once a month; e.g., between the 1st day and the 5th day of the month or on the 1st weekend of the month.

When should I perform the examination if I menstruate irregularly?

If the difference in the length of your monthly cycles does not exceed 10 days and falls within the range of 21–35 days, you should perform the examination in the usual time period; i.e., between the 3rd day and the 12th days of the menstrual cycle. If menstruation occurs more frequently than every 21 days or less frequently than every 35 days, we recommend you perform the examination at equal intervals once a month; e.g., between the 1st day and the 5th day of the month or on the 1st weekend of the month. In the case of irregular menstrual cycles (fluctuations of more than 10 days) or amenorrhea during the permanent use of contraceptives, you should perform examinations at equal intervals once a month; e.g., between the 1st day and the 5th day of the month or on the 1st weekend of the month.

What is acclimatization?

Acclimatization is the process of letting your body surface temperature stabilize at room temperature. During the Braster examination it is needed to stabilize the breast skin temperature, which is why the Braster Care app will ask you to undress from the waist up before performing the examination. The whole stage of acclimatization takes 6 minutes. It is very important, because it affects the quality of thermographic images registered during the Braster examination.

What am I not allowed to do during acclimatization?

During the 6-minute acclimatization, you should avoid direct airflow (such as from an air-conditioning unit), touching your breasts with your hands, scratching your skin, staying near heat sources (such as radiators). Your skin should be dry and become acclimatized in a natural way without any factors that can accelerate the process; e.g., a fan or air conditioning. Also, remember not to touch your breasts with your arms because then the skin cools more slowly.

How will I know I have applied Braster to my breast properly?

You should perform the examination according to the instructions shown in the Braster Care app. If for any reason it is performed improperly and the correct readout is prevented, you will be informed in an e-mail message with the information about the result. Should you perform the examination improperly, you will be asked to perform it again. We will also give you additional information on what you should do to perform the examination properly. In this situation, the repeated examination does not result in a reduction in the number of examinations in your package.

How will I receive the result of the examination?

Within 2 working days after the Braster examination, you will be able to read the result by logging into “My Account” on the website www.braster.eu. In addition, you will be notified by e-mail and receive a notification in the Braster Care app. All results of your previous examinations are always available on “My Account” so that you can return to them at any time.

Can more than one person use the device?

Yes, you can use one device together with other women. This allows you to share the cost of purchase among several persons. Remember, however, that each of you should separately register a “My Account” on the website www.braster.eu and purchase an individual examination package. If you perform the examinations together, one after another, each person performing the examination should log into the app with her individual username and password.

Who analyzes the results of Braster examination?

After the examination, the thermographic images are sent to our telemedical center by means of the Braster Care app. They are subject to analysis and verification by the Braster AI system (Braster automatic interpretation). The quality of the whole process is supervised by medical experts.

Why should I perform the examination every month (during each menstrual cycle)?

Examinations with Braster are evaluated by interpretation systems in two ways: automatically (evaluation of each thermographic image created in the given month) and differentially (comparison of images from several previously performed examinations to observe the changes). After you successfully perform 6 examinations at periodic intervals, an additional, free service called comparative analysis is activated. It consists of comparing the last examination to five previous examinations to verify whether the structures visible in the thermograms change over time. This process allows for the identification of minor changes in the thermal conditions of your breasts, which in the case of a single examination may seem normal. Therefore, comparative analysis can help to warn you of possibly concerning changes at an earlier stage. Performing monthly, regular examinations with Braster allows you to use both interpretation tools and thus increases the chances of the very early detection of abnormal changes.

What should I do if I receive the information that changes have been detected in my breasts?

If you get an abnormal result, it means a thermal and/or structural asymmetry has been observed in your thermographic images; i.e., one of your breasts has a higher temperature than the other. Remember that breasts have a natural, physiological thermal variability and the areas of increased temperature recorded by Braster do not necessarily indicate neoplastic changes. In the event of the abnormal result, you should consult your gynecologist as soon as possible. They should perform further diagnostics and additional imaging examinations for verification.
Each performed diagnostic examination is a valuable source of information about your breasts. If you have additional examinations such as ultrasound or mammography, please be so kind and write their results in My Account on www.braster.eu in the tab "My Account", field "Additional medical data". However, you should not stop performing examinations with Braster. Differential analysis, which compares images from several of your previous examinations, could show that such an image has resulted from the natural structure of your breasts.

PURCHASE OF BRASTER

Where can I purchase Braster, and how much does it cost?

You can purchase the Braster medical device in our e-store on the website www.braster.eu. Check out the current offer for Poland and >the Netherlands.

To which countries do you ship products from the e-store on www.braster.eu?

We ship to Poland and the Netherlands.

What currencies can I use for paying in the e-store on www.braster.eu?

If you choose Poland as the country of delivery, you can pay in PLN. If you choose the Netherlands as the country of delivery, you can pay in EUR.

Where can I purchase examination packages and how much do they cost?

You can buy examinations in our e-store on www.braster.eu. Check out the current offers for Poland and >the Netherlands.

How can I activate an examination package?

You can activate an examination package by logging into “My Account” on www.braster.eu. Regardless of the number of examinations in the selected package, you should activate it within 3 months of purchase. Activation will not be possible after 3 months from the date of purchase. You can activate an examination package in several ways, depending on whether you activate the examination package for yourself or as a gift for your female relative/friend:
  • If you want to activate the examination package for yourself, you should first register a “My Account” on www.braster.eu by completing all required fields with your data. Then, after logging in to “My Account”, you can enter the received code in the “Enter the activation code” field and activate the package using the “Activate” button.
  • If you purchased the examination package for your female relative/friend and you are registered with a “My Account”, just log in on www.braster.eu. Then, go to the “Activation codes” tab and click the “send the code” link. The next step is to provide the e-mail address of the person you want to present with the selected examination package.
  • If you purchased the examination package for your female relative/friend and you are not registered with “My Account”, you should send the activation code received by e-mail to the e-mail address of the person you want to present with the package. The person who received the activation code, in order to be able to perform examinations, should first register a "My Account” on www.braster.eu by completing all required fields with her data. Then, after logging in to “My Account”, she will be able to enter the received code in the “Enter the activation code” field and activate the package using the “Activate” button.

What payment methods are accepted in the e-store on www.braster.eu?

If you choose Poland as the country of delivery, you can pay online using PayU or PayPal.
In addition, we offer the possibility of purchasing in installments via PayU Installments, with which you can adjust the number and amount of monthly payments to your financial capacity.
You can also pay for purchases in our e-store using a traditional bank transfer. Here are the necessary details:

Payee name: Braster S.A.
Payee address: Szeligi, ul. Cichy Ogród 7, 05-850, Ożarów Mazowiecki
Bank account number: 06 1140 1010 0000 5404 6800 1026
Reference: Order no.: here, enter the number of your order

If you choose the Netherlands as the country of delivery, you can pay online using PayPal.
You can also pay for purchases in our e-store using a traditional bank transfer. Here are the necessary details:

Payee name: Braster S.A.
Payee address: Szeligi, ul. Cichy Ogród 7, 05-850, Ożarów Mazowiecki
Bank account number: PL72 1140 1010 0000 5404 6800 1002
Reference: Order no.: here, enter the number of your order

What is the method and time of delivery of Braster after purchasing?

For safety reasons, the Braster medical device will be delivered to you by a UPS courier 2–5 working days from the date of confirming the acceptance of the order. Delivery is free of charge.

Can I purchase Braster for anyone as a gift?

Braster is a perfect gift for a female relative or friend who wants to take care of her breasts. If you decide to purchase Braster as a gift, make a payment and indicate the country and address of delivery. The person who receives the gift should register a “My Account” on www.braster.eu and activate the code. They will then be able to start performing examinations with Braster. See: How can I activate an examination package?

I was given Braster as a gift – what should I do next?

If you have received Braster as a gift, you should register a “My Account” on the website www.braster.eu by completing the required fields with your data. Then, activate the code you received in the e-mail message from the person who gave you Braster. You can do this using the “Activate” button. The next step is to download the Braster Care mobile app to your smartphone or tablet. The app will guide you step by step through the examination. You can download the app from Google Play or the App Store (epending on the operating system installed on your device) in Poland, United Kingdom and the Netherlands. You should log in to the app with the same username and password you use to log in to “My Account” on www.braster.eu.

BRASTER CARE APP

How do I install the Braster Care app on my smartphone?

Before the first examination, download our app to your smartphone or tablet. Just enter “Braster Care” in the search bar of Google Play or App Store (depending on the operating system installed on your device) in Poland, United Kingdom or the Netherlands. During the installation, you will be asked to accept the app’s access to your location and Wi-Fi connection information.

How much does the Braster Care app cost?

The download and use of the Braster Care app is absolutely free of charge.

Where can I download the Braster Care app from?

You can download the Braster Care app in Poland, United Kingdom and the Netherlands, from Google Play if your operating system is Android and from the App Store if you use iOS.

What devices does the Braster Care app work with?

The Braster Care app is available for smartphones or tablets with Android 4.0.3 or later and iOS 8.0 or later (except for Samsung Galaxy J3 (6) and LG-E610).

Does the Braster Care app require any special settings on my smartphone or tablet?

The Braster Care app requires Android 4.0.3 or later, or iOS 8.0 or later. During installation, the app will ask you to accept its access to your location and Wi-Fi connection information – you will need to accept to be able to use the app. WIf you are having trouble installing the app, please contact us by e-mail: infolinia@braster.eu. We will guide you through the entire installation process.

How much space does the Braster Care app occupy in my device?

The Braster Care app’s size is 57.47 MB.

Why should I answer the questions in the Braster Care app before each examination?

Answering the questions before each examination is necessary because they verify that you can perform the examination on a given day. The information you provide by answering the questions will be useful for the interpretation of the result of the examination.

During the test, the Braster Care app connects to the Braster network. What does this mean?

The Braster device connects wirelessly to the Braster Care mobile app over Wi-Fi so that the app can guide you through the examination step by step. Please note that you will not be able to access the Internet via Wi-Fi while connected to the Braster device.

What should I do if my Braster Care app freezes?

To avoid any problems with the app freezing, make sure you have the most recent version. If you have the most recent version and the app continues to freeze, please contact us by e-mail: infolinia@braster.eu.

How often do I need to update my app?

If you have automatic updates enabled on your smartphone or tablet, the app will update on its own after accessing Wi-Fi.

USER ACCOUNT

Where can I find the results of all the examinations I have performed?

The results of all examinations performed are available after logging in to “My Account” on www.braster.eu. Search for them in the “Medical results” tab.

How long are my examinations stored in “My Account” on www.braster.eu?

In accordance with the applicable Act on Patient Rights and the Patient Rights Ombudsman, November 6, 2008, the healthcare service provider shall, in principle, store medical records for a period of 20 years.

Who has access to my data and examinations?

Access to data and examinations is only for the account owner (user) and persons with whom she shares her results. On the part of Braster S.A., access to results is held by the medical experts from the Braster Telemedical Center.

Can I share my examinations with anyone?

You can share the results of your examinations with other persons in “My Account” on www.braster.eu in the “Settings” tab. Keep in mind that the data on performing Braster examinations is confidential medical data, so be careful whom you share it with.

How long will I have to wait for the result of the examination?

The result will be available within 2 working days after the examination.

Will I receive a notification when the result becomes available?

Yes, when the examination result becomes available you will be sent an e-mail and receive a push notification from the Braster Care app. In your “My Account” on www.braster.eu, you will see an additional message telling you that the result of the examination can now be checked.

Where will I see the number of examinations remaining to be performed (unused examinations in my examination package)?

The number of available examinations is visible after logging in to “My Account” on www.braster.eu. Look for the information on the “My Account” homepage, which will be displayed when you log in to “My Account”.

Does the examination package have an expiry date?

Each examination package purchased on www.braster.eu has an expiry date, and its validity is dependent on the number of examinations included in the purchased package:
  • a 6-examination package must be used within 7 months,
  • a 12-examination package must be used within 14 months, and
  • a 24-examination package must be used within 27 months.

Remember! From the moment of purchase, you have 3 months to activate the examination package.

What happens if I do not use the examinations within a specified time limit?

Any examinations not used within the time limit will be lost. In exceptional circumstances, the period of validity of the examinations shall be determined individually. When there is a special situation that has prevented you from using the examinations within the specified time limit, please contact us by e-mail: infolinia@braster.eu.

How can I order additional examinations?

You can purchase the examination packages on www.braster.eu using “Buy online” or by logging in to “My Account” on www.braster.eu.

COMPLAINTS AND RETURNS

How can I lodge a complaint about the Braster System?

You can lodge a complaint in writing to the following address:

BRASTER S.A.,

Stadion Narodowy,

Al. Ks. J. Poniatowskiego 1,

03-901 Warsaw, Poland,

with an annotation “Complaint”.



Alternatively, you can lodge a complaint electronically using a complaint form:
  • if the country of delivery was Poland, click here;
  • if the country of delivery was the Netherlands, click here.

You should complete all white fields (grey fields are to be completed by the Braster company). Attach a copy of the proof of purchase to your complaint and send the device in its original packaging or other packaging to ensure safe transport (if the complaint refers to the device or its components). Damage caused during transport due to insufficient packaging is the responsibility of the person lodging a complaint. If the data provided in the complaint needs to be complemented, we will ask you to do so. The complaint will be considered within 14 days from the date of its receipt in the correct form. We will send our response to the complaint to the e-mail address provided in the complaint form.

Can I return my device if it does not meet my expectations?

The Braster device is a medical device. Such devices – in accordance with Polish law, based on European directives – cannot be returned, for health protection reasons. These issues are governed by the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2017, item 683, consolidated text). However, we do allow the return of unopened Braster devices.

Can I return my device if I do not use it because of my disease or pregnancy?

The Braster device is a medical device, and these devices, in accordance with Polish law, cannot be returned, for hygienic and health protection reasons. If the contraindications for use of the Braster device are temporary, please contact us by e-mail: infolinia@braster.eu. We will consider each situation individually.

TECHNICAL ISSUES

Is a service of the device available?

In the case of any irregularities in the operation of the device, please contact us by e-mail: infolinia@braster.eu.

How long is the warranty on Braster?

The Braster medical device is covered by a 24-month producer warranty. The warranty on the device is valid only for the use of accessories and spare parts approved by BRASTER S.A. Any repairs of the Braster device should be carried out by BRASTER S.A. Repairs carried out by unauthorized persons will result in the loss of warranty. Once the warranty period expires, it is recommended to have a periodical, paid, post-warranty inspection carried out on a regular basis, every 12 months, which will allow for maintenance of the full functionality and accuracy of the device.

What should I do if I have trouble with performing the examination?

If you have any difficulties or questions during the examination, please contact us by e-mail: infolinia@braster.eu.

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